Support

We read every message.

Common questions

Where is my data kept?

On your phone. Peakful has no account and no server of its own, so your answers and ranks never leave the device. Deleting the app deletes them with it.

How do I erase everything?

Profile, then Erase all data. It clears your answers and ranks, saved cards, today's session, reminders, widget settings and reference group. It cannot be undone, and because there is no server copy, it is permanent.

How do I manage or cancel a subscription?

Subscriptions are billed by Apple, not by us, so they are managed on your device: Settings, your name, Subscriptions, Peakful. Cancelling takes effect at the end of the period you already paid for, and you keep access until then.

I want a refund

Refunds are handled by Apple. Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase. We cannot issue refunds ourselves.

I paid, but the app still asks me to subscribe

Open Profile and tap Restore purchases, with the same Apple Account you bought with. If that does not resolve it, write to us with the date of purchase.

My widget is not updating

Widgets refresh on a schedule the system controls, not on demand, so a new rank can take a while to appear. If a widget stays blank, remove it and add it again, and make sure the app has been opened at least once since installing.

I am not getting reminders

Check Settings, Notifications, Peakful and that Allow Notifications is on. Reminders are scheduled on the device, so they also stop if notifications are muted by a Focus mode.

A number looks wrong

Every percentile in Peakful carries its source. Tap it, check the study or dataset behind it, and if you believe it is misread or out of date, write to us and name the question. Corrections are welcome and get shipped.